Building Your Chatbot

Building Your Chatbot - Social Media Association Training

After connecting MobileMonkey to your account, you will be asked to connect a Facebook page where you will install a chatbot. Select the page where you’ll install your new chatbot and click on “connect”. 

Now you can select a chatbot template. For this example, we won’t select a template so we can show you how to edit your chatbot from scratch, so we’ll select “start from scratch” and then we’ll click on “let’s do this”.

Then you will have access to the chatbot editor. The first thing you have to do is to customize and activate your chatbot. Click on the “settings” tab located on the left-hand menu. Enter a name for your Messenger chatbot in the “chatbot name” field. Please note that users that send you Messenger messages will see the name of your chatbot.

Now click on the lever button on the “chatbot status” column to activate your chatbot. You can click on the “language” menu to select a different language for your chatbot.

Now click on the “bot builder” tab to go to the bot builder section. In this section, you can create your chatbot dialogues. These chatbot dialogues are triggered according to what users type or select when they send Messenger messages to your pages. There are two types of chatbot dialogues that you can create:

  • “Dialogues” are simple dialogues that you can construct to engage users. These include welcome dialogues and dialogues designed to qualify leads.
  • “Q and A” dialogues are triggered when users type messages or questions that contain specific keywords. You can construct “q and a” dialogues by picking what type of dialogues are triggered by keywords of your choosing.

Let’s start by creating a quick “dialogue”. Click on the “dialogues” option. As you can see, there are two preloaded dialogues: “welcome dialogue” to greet users when they send you a message, and “default dialogue” to send users a default message when no other options are available.

You can edit these messages to replace the default text with your own custom messages. In this example, we’ll edit the welcome dialogue to add a personalized greeting.

Now we’ll edit the default dialogue to add a custom dialogue to ask users to wait while we verify the information they’re providing us.

You can insert additional elements to your dialogues, such as images, quick questions, and GIFs by selecting them from the top bar.

You can add additional dialogues by clicking on the “add dialogue” button. Let’s create an additional dialogue that will be triggered after users leave us their comments or questions.

First, click on “add dialogue”. Now enter the name of this dialogue in the “dialogue name” field. Now click on “create a dialogue”.

Now select with what type of widget you’ll open with this dialogue. In this example, we’ll select “text” to enter the message.

Now click on the “enter your text” field to type your dialogue. For this example, we’ll type a message to let users know that we’ll be checking their info and that we’ll be back with them shortly. You can add as many additional dialogues as you think are necessary.

Let’s now create a “q and a” dialogue. Start by clicking on the “q and a” tab on the left-hand menu.

Now click on the “new Q and A” button. Now, “Q and A” dialogues are triggered when users include certain keywords in their messages.

First, you have to insert the keyword that you want to trigger a “Q and A” dialogue into the “if the user says” text box.

To illustrate with an example, we’ll insert a product keyword. If a user includes that product keyword into one of his messages, we’ll trigger a dialogue that includes a product recommendation with an affiliate URL.

Alright, now you have to program your chatbot response to this keyword in the “bot replies with” column. First, select how your chatbot will respond. You can select “text” if you want to make your chatbot reply with a custom message.

Or you can select “dialogue” if you want your chatbot to reply with one of your prebuilt dialogues from the “dialogues” library.

In this case, we’ll select “text”. Then we’ll insert our product recommendation, followed by our affiliate product URL. You can add additional “Q and A” dialogues by clicking on the “new Q and A” button.

Finished! You can add a chatbot to each one of your Facebook pages, and we recommend you to plan out your conversations so you can create smart chatbots that convert!